If goods are to be returned to Cairngorm Brewery, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.
If there is a problem with your order or items are faulty, please contact the help desk at firstname.lastname@example.org
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at email@example.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.